Dear Patient

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say.  We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.  We will contact you via email and keep our surveys succinct so it shouldn't take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample.  We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

Sign Up For Our Patient Reference Group

The overall aim of our group [PPG] is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients needs.

Our group key roles are:

1. Create and improve two-way communication between patients, the Practice and the community it serves.

2. To bring a sense of partnership between Practice and patients.

3. Provide an avenue for patients' input in the way facilities and services are planned and executed, to add humanity to, and influence those services.

4. Provide constructive two-way feedback on patient and community needs, concerns and interests.

5. Support the Practice in good health promotions, preventative medicene and health literacy.

6. Collect patient opinions and experiences to help the practice to evaluate its services.

7. Communicate to the practice community and/or the wider community information about the practice.

Our Patient Participation Group Membership

All registered patients are welcome to join the PPG.  Specialist sub-groups may be formed in the future to deal with specific topics utilising skills and interests.  For further information please contact Jane Coldicott, Practice Manager for details of the next meeting.