Get a GP Appointment faster with Anima

1. Submit a Request

Submit a request by clicking here..

2. Review

One of our experienced GPs will review each request that comes in, on the day it comes in. GPs may message you for more information, invite you in for an appointment or pass your request onto the relevant member of our team.

3. Outcome

You will be informed of the outcome of every request. We aim to respond to every request on the same day, although some routine requests may take a few days.

FAQs

What are the opening times for Anima?

Capacity

Whilst Anima will be available for submitting health concerns on the days/times as shown above, you may find Anima “closed” if the number of submissions by patients exceeds the cap we have in place to ensure we are able to safely manage the workload. Therefore you may have to submit your health concern the following working day. If you find Anima is closed due to reaching the maximum number of submissions for that day and your health concern is urgent, please consider using the NHS 111 service, or in an emergency dial 999 or attend A&E. 

How soon will I hear back?

We aim to respond to all queries the same day.

Some more routine queries may take us a few days to get back to you.

What happens if I can’t access the internet or don’t feel confident using it?

Our reception team are always happy to help.

They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment. We have an iPad at each surgery, so please come in and see our team and we can submit the request for you.

For patients who meet any of the criteria below, please be reassured you can still call the surgery, where one of our Reception team will be able to assist you:

• If you do not have access to the internet, or struggle using it;
• If you have a language barrier;
• If you have a disability;
• If you are in mental health crisis;
• If you are neurodivergent.

Why have we changed to Anima?

GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Can I use Anima to request a repeat prescription?

Currently, the process of requesting medication through Anima is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.

You can also email us prescription requests: prescriptions.F81125@nhs.net or come into the surgery to request via the reception team.

Is Anima an App?

No, Anima is not an app currently. It can only be accessed through the website. The Anima team are working on full integration with the NHS app and we will update you when this has happened. You may get some messages from the team via Anima come through on your NHS app as the first step in this integration.

Can I contact Anima directly?

Yes! We would encourage you to email Anima’s support team on support@animahealth.com if you have trouble using the website.

Please see the video below, for a demonstration on how to submit requests via Anima.